Client Services Executive
Job Description:
Our ideal candidate is someone with a solid hospitality background who understands the distribution landscape and is familiar with the systems used. You should be results-orientated, a strategic thinker, adaptable, an excellent communicator, and possesses strong analytical and interpersonal skills.
As well as the skills you bring directly as a member of staff you will be expected and welcomed to contribute ideas and methods for developing our team processes as an integral part of your involvement with the company.
Your duties will include but not be limited to as follows:
- Account managing a portfolio of member hotels, working directly with the team and properties to maximise revenue opportunities.
- Supporting the administration needs of the team including Head of Client Services.
Content management – Monitor content and quality scores to ensure all hotels have optimised market visibility. - Building and maintaining excellent business relationships with internal & external stakeholders.
- Working closely with other members of the extended team on assignments and projects in an environment of constant improvement.
- Assisting with monthly and quarterly reporting, – a good understanding of Excel is preferable.
- Providing support to colleagues and clients on the systems we use.
- Completing other administrative work as required.
- Be knowledgeable on Classic British Hotels products so that their benefits and usage can be explained to Partners.
Role Requirements:
- Solution orientated and results driven.
- Understanding of hospitality distribution landscape, OTA and GDS.
- Strong work ethic; self-directed and resourceful.
- Proactive, flexible, and capable of working independently as well as working in a team.
- Ability to prioritise own workload and efficiently manage your time.
- Strong and engaging communication skills.
- Ability to influence partners over the phone to implement suggestions.
- Eye for accuracy and ability to be analytical.
- Experience working Microsoft office is required and any experience with Computer Software is advantageous.
- Candidate must be approachable and possess a friendly and helpful manner.
About Us:
Classic British Hotels & Resorts is a hotel marketing Consortia that provides distribution (GDS & Channel management), technology (Booking Engine, AI, digital marketing), sales representation and marketing solutions. Established in 2001, we work with hoteliers across the country to deliver cost effective solutions designed to improve cost of acquisition and enhanced representation. Focused on improving ROI for our hoteliers, we are now recognised as one of the leading hotel consortia providers in the UK marketplace.
About the Role:
Reporting to: Head of Client Services
We will offer you:
- a competitive salary (dependent on experience)
- Flexible working (Hybrid working model)
- Training and development opportunities
- Pension scheme
To apply, please email your CV to [email protected] by 6th September 2024.
