Classic British Hotels’ Commitment to You During COVID-19

Updated as of 14th November, 2020.

The safety and security of our guests and team members remains our highest priority. We are doing everything we can to ensure your travel safety and provide maximum flexibility as the situation around novel coronavirus (COVID-19) continues to evolve.

Recent & Upcoming Changes

From Thursday, 5th November, hotels in England will close to leisure guests until Wednesday, 2nd December. However, if you are still required to travel for work, education or other permitted reasons (please check) then we look forward to welcoming you.

The rules in Scotland and Wales are slightly different. In Wales we are welcoming leisure stays again from 9th November, and in Scotland there is a five-tier system (0-4) operating.

Fully Flexible Rates for Extra Peace of Mind

Our Best Flexible Rates entitle you to our best prices with a flexible cancellation policy whenever you book.

Most of our hotels’ best flexible rates are fully refundable and transferable when you cancel at least 24 hours prior to 4.00 p.m. on your designated day of arrival. Some of our more remote hotels, however, may need more notice to process your cancellation without charge.

New Hotel Health & Hygiene Standards

Our hotels have introduced new standards of hotel cleanliness and disinfection to ensure our guests enjoy an even cleaner and safer stay. Health and hygiene measures include:

1. Reinforcing hand hygiene
2. Utilizing personal protective equipment
3. Installing physical barriers, such as transparent screens, to provide proper separation between hotel guests and staff
4. Encourage physical distancing by posting new signage to ensure proper separation in queues and common areas; discouraging congregating in heavily trafficked areas; reconfiguring public spaces; and limiting the number of staff and guests in various areas
5. Implementing no-touch or low-touch solutions where practical, including check-in, payment, and automated ordering/pick-up for food
6. Additional time allocated to cleaning and disinfecting of guest rooms
7. Limited or modified hours for amenity areas, such as gyms, spas, pool areas, to allow additional cleaning throughout the day
8. Sanitising stations and/or antibacterial wipes available throughout hotels

Coronavirus (COVID-19) Health & Hygiene Measures By Hotel, A-Z:

* “COVID-19 Secure” hotels haven’t applied for a consumer mark (such as Visit Britain’s “We’re Good to Go”), but have conducted a COVID-19 risk assessment and officially confirmed that they have complied with the UK Government’s guidance on managing the risk of COVID-19.

Useful Resources:

UK Government: new national restrictions

Scotland: coronavirus (COVID-19)

Wales: coronavirus (COVID-19)

Northern Ireland: coronavirus (COVID-19)

Visit Britain’s “We’re Good to Go”: hotel finder

The AA’s “COVID-19 Confident”: hotel finder

Shield Safety Group’s “Safe to Trade”: hotel finder

Contacting Classic British Hotels