Updated as of 19th January, 2021.
The safety and security of our guests and team members remains our highest priority. We are doing everything we can to ensure your travel safety and provide maximum flexibility as the situation around novel coronavirus (COVID-19) continues to evolve.
Fully Flexible Rates for Extra Peace of Mind
Our Best Flexible Rates entitle you to our best prices with a flexible cancellation policy whenever you book.
Most of our hotels’ best flexible rates are fully refundable and transferable when you cancel at least 24 hours prior to 4.00 p.m. on your designated day of arrival. Some of our more remote hotels, however, may need more notice to process your cancellation without charge.
New Hotel Health & Hygiene Standards
Our hotels have introduced new standards of hotel cleanliness and disinfection to ensure our guests enjoy an even cleaner and safer stay. Health and hygiene measures include:
- Reinforcing hand hygiene
- Utilizing personal protective equipment
- Installing physical barriers, such as transparent screens, to provide proper separation between hotel guests and staff
- Encourage physical distancing by posting new signage to ensure proper separation in queues and common areas; discouraging congregating in heavily trafficked areas; reconfiguring public spaces; and limiting the number of staff and guests in various areas
- Implementing no-touch or low-touch solutions where practical, including check-in, payment, and automated ordering/pick-up for food
- Additional time allocated to cleaning and disinfecting of guest rooms
- Limited or modified hours for amenity areas, such as gyms, spas, pool areas, to allow additional cleaning throughout the day
- Sanitising stations and/or antibacterial wipes available throughout hotels
Coronavirus (COVID-19) Health & Hygiene Measures By Hotel, A-Z:
| Hotel name & location | COVID-19 Secure certification | Certification awarding body |
| Abbey Hotel, Golf & Spa, Redditch | “We’re Good To Go” official UK industry standard | Visit Britain |
| Barns Hotel, Bedford | COVID-19 Secure* | |
| Blackpool FC Hotel, Blackpool | “We’re Good To Go” official UK industry standard | Visit Britain |
| Bridge Hotel & Spa, Wetherby | “COVID-19 Confident” | The AA |
| Cotswold Lodge Hotel, Oxford | “We’re Good To Go” official UK industry standard | Visit Britain |
| County Hotel, Chelmsford | “We’re Good To Go” official UK industry standard “COVID-19 Confident” | Visit Britain The AA |
| Dalmahoy Hotel & Country Club, Edinburgh | “We’re Good To Go” official UK industry standard | Visit Britain |
| Dartington Hall Hotel, Totnes | “We’re Good To Go” official UK industry standard | Visit Britain |
| Deans Place Country House Hotel, Alfriston | ||
| Donnington Manor Hotel, Sevenoaks | “We’re Good To Go” official UK industry standard | Visit Britain |
| Donnington Valley Hotel, Golf & Spa, Newbury | COVID-19 Secure* | |
| Fairlawns Hotel & Spa, Walsall | “We’re Good To Go” official UK industry standard | Visit Britain |
| Frensham Pond Country House Hotel & Spa, Farnham | “COVID-19 Confident” | The AA |
| Gliffaes Country House Hotel, Crickhowell | “We’re Good To Go” official UK industry standard | Visit Britain |
| Gonville Hotel, Cambridge | “We’re Good To Go” official UK industry standard | Visit Britain |
| Gorse Hill Hotel, Woking | “We’re Good To Go” official UK industry standard | Visit Britain |
| Hardwick Hall Hotel, Sedgefield | “We’re Good To Go” official UK industry standard | Visit Britain |
| Hatherley Manor Hotel & Spa, Gloucester | “COVID-19 Confident” | The AA |
| Hintlesham Hall Hotel, Hintlesham | “COVID-19 Confident” | The AA |
| Hythe Imperial Hotel, Golf & Spa, Hythe | “COVID-19 Confident” | The AA |
| Ilsington Country House Hotel & Spa, Newton Abbot | “We’re Good To Go” official UK industry standard | Visit Britain |
| Imperial Hotel, Llandudno | “We’re Good To Go” official UK industry standar “COVID-19 Confident” | Visit Britain The AA |
| Inver Lodge Hotel, Lochinver | ||
| Jockey Club Rooms (The), Newmarket | “We’re Good To Go” official UK industry standard “AIM Secure” | Visit Britain Meetings Industry Association |
| Lake Vyrnwy Hotel & Spa, Llanwddyn | “We’re Good To Go” official UK industry standard | Visit Britain |
| Lancaster House Hotel, Lancaster | “We’re Good To Go” official UK industry standard “COVID-19 Confident” | Visit Britain The AA |
| Lea Marston Hotel, Golf & Spa, Sutton Coldfield | “We’re Good To Go” official UK industry standard | Visit Britain |
| Lensbury (The), Richmond/Hampton Court Palace | “We’re Good To Go” official UK industry standard | Visit Britain |
| Lindeth Howe, Bowness-on-Windermere | “We’re Good To Go” official UK industry standard | Visit Britain |
| Maids Head Hotel, Norwich | We’re Good To Go” official UK industry standard | Visit Britain |
| Metropole Hotel & Spa, Llandrindod Wells | “We’re Good To Go” official UK industry standard | Visit Britain |
| Milford Hall Hotel & Spa, Salisbury | “We’re Good To Go” official UK industry standard | Visit Britain |
| Mitre Hampton Court Hotel, Surrey | “Safe To Trade” | Shield Safety Group |
| Morritt Country House Hotel & Spa, Barnard Castle | “We’re Good To Go” official UK industry standard “COVID-19 Confident” | Visit Britain The AA |
| Nailcote Hall Hotel, Golf & Country Club | “COVID-19 Confident” | The AA |
| Park Farm Hotel, Norwich | “COVID-19 Confident” | The AA |
| Prince Rupert Hotel, Shrewsbury | ||
| Ramside Hall Hotel, Golf & Spa, Durham | “We’re Good To Go” official UK industry standard | Visit Britain |
| Rowton Hall Country House Hotel & Spa, Chester | “COVID-19 Confident” | The AA |
| Ruthin Castle Hotel & Spa, Ruthin | “Safe To Trade” | Shield Safety Group |
| Shrigley Hall Hotel, Golf & Spa, Pott Shrigley | “Safe To Trade” | Shield Safety Group |
| Smiths at Gretna Green Hotel, Gretna Green | “We’re Good To Go” official UK industry standard | Visit Britain |
| Stoke by Nayland Hotel, Golf & Spa, Colchester | “We’re Good To Go” official UK industry standard | Visit Britain |
| Tre-Ysgawen Hall Country House Hotel & Spa, Isle of Anglesey | ||
| Villiers Hotel, Buckingham | “We’re Good To Go” official UK industry standard | Visit Britain |
| Waterton Park Hotel & Spa, Wakefield | “We’re Good To Go” official UK industry standard | Visit Britain |
| Weetwood Hall Hotel, Leeds | “Safe To Trade” | Shield Safety Group |
| Whitley Hall Hotel, Sheffield | COVID-19 Secure* | |
| Wrightington Hotel & Spa, Wigan | COVID-19 Secure* | |
| Wyck Hill House Hotel & Spa, Stow-on-the-Wold | “We’re Good To Go” official UK industry standard | Visit Britain |
* “COVID-19 Secure” hotels haven’t applied for a consumer mark (such as Visit Britain’s “We’re Good to Go”), but have conducted a COVID-19 risk assessment and officially confirmed that they have complied with the UK Government’s guidance on managing the risk of COVID-19.
Useful Resources:
UK Government: coronavirus (COVID-19)
Scotland: coronavirus (COVID-19)
Wales: coronavirus (COVID-19)
Northern Ireland: coronavirus (COVID-19)
Visit Britain’s “We’re Good to Go”: hotel finder
The AA’s “COVID-19 Confident”: hotel finder
Shield Safety Group’s “Safe to Trade”: hotel finder
Contacting Classic British Hotels
UK Hotel Reservations:
0845 0 70 70 90 (local call rate within the UK)
+44 (0)1483 776344 (worldwide)
Fax: +44 (0)1483 73 02 02
[email protected]
Reservations Centre Opening Times:
Monday to Friday: 9:00am – 5:30pm
(Closed Saturday, Sunday & Bank Holidays)
Meeting & Event Enquiries:
0844 967 0984
+44 (0)844 967 0984 (from outside the UK)
Fax: +44 (0)1483 73 02 02
[email protected]
Events Office Opening Times:
Monday to Friday: 9:00am – 5:30pm
(Closed Saturday, Sunday & Bank Holidays)
